PRIVACY POLICY

PRIVACY POLICY

CoolFly (Zhejiang) Aircraft Technology Co., Ltd. ("CoolFly," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our products, services, or website. By accessing or using our services, you agree to the practices described in this Privacy Policy.

Scope

This Privacy Policy applies to all of CoolFly’s business operations worldwide, including but not limited to: development, production, and sales of near-ground aircraft; flight control systems and related technologies; customized solutions for customers and application scenarios.

Information We Collect

We may collect the following types of personal data:

• Information you provide: name, email address, phone number, billing details, delivery information, and any documents you submit.

• Transaction information: payment data, purchase history, and order records.

• Flight and technical data: sensor data, navigation information, device logs, control system data, and configuration details when using our products.

• Automatically collected information: IP address, browser type, operating system, access time, geographic location, and cookies.

• Sensitive information (only if provided voluntarily): for example, information disclosed in support requests or uploaded through open channels.

How We Use Personal Data

We may use your information to provide, improve, and customize our products and services; process transactions and deliver purchased products; respond to customer support requests and after-sales services; conduct research, testing, and product development; ensure safety, compliance, and system security; send service-related communications, product updates, or promotional information with your consent.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following cases: with your consent when you agree to share data for specific services; with affiliates and authorized partners to provide services such as logistics, data processing, and customer support, and these partners are required to protect your data to the same standards; for legal reasons when disclosure is required by law, court order, or government request; for business transfers in the event of mergers, acquisitions, or sale of assets.

Your Rights

Depending on applicable law, you may have the right to access, update, or correct your personal data; request deletion of your information; restrict or object to certain processing activities; withdraw consent for marketing communications; file a complaint with a regulatory authority. If you wish to exercise your rights, please contact us at: support@coolflyaircraft.com.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience and analyze website performance. You may disable cookies through your browser settings, but some features of our website may not function properly.

Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Children’s Privacy

Our products and services are not intended for individuals under 18 years of age. If you are a parent or guardian and believe your child has provided personal data to us, please contact us so we can take appropriate action.

International Data Transfers

As a global company, your information may be processed in countries outside your residence. In such cases, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time. If changes significantly affect your rights, we will notify you via our website or by email. Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: 

CoolFly (Zhejiang) Aircraft Technology Co., Ltd. 

Email: support@coolflyaircraft.com

Commitment:

CoolFly values your trust. We are committed to transparency, accountability, and protecting your personal data as part of our ongoing effort to provide safe and reliable products and services worldwide.